Breaking: NTC Shutters 19 errant ISPs — The Inside Scoop!

Wilson Chua
2 min readNov 14, 2023


In the wake of mounting complaints alleging illicit Value-Added Service (VAS) operations conducted by select Internet Service Providers (ISPs) in Region 2, the National Telecommunications Commission (NTC) has initiated a concerted effort to confront these allegations head-on. Employing cease and desist orders, the NTC team from Manila has effectively shuttered numerous VAS operators (see list below), a move aimed at curbing potential malpractices.

The NTC has afforded the accused ISPs an opportunity to present its defense through a virtual hearing, ensuring a process marked by fairness and transparency. A sign conspicuously posted at one of the alleged violators serves as a public testament to the NTC’s proactive measures in enforcing rules and regulations.

Sign seen posted at one of the alleged violators of NTC rules and regulations

Delving into the backdrop of these allegations reveals the NTC’s proactive engagement in evaluating claims against specific ISPs in Cagayan Valley , particularly those engaged in VAS operations in Cauayan City. In an unwavering commitment to due process, the NTC has granted the accused ISPs a 15-day window to participate in a virtual hearing, underscoring its dedication to a thorough and impartial investigation.

The transparent nature of the virtual hearing provides a platform for the accused ISP to respond to the complaints, ensuring that all concerned parties can present their arguments and evidence. This meticulous approach aims at a fair and unbiased resolution of the matter, with a keen focus on maintaining the integrity of the telecommunications industry.

The virtual hearing is designed to allow the ISP an opportunity to present their side as to why punitive measures should not be imposed, providing a chance to address misunderstandings, present mitigating factors, or rectify potential errors that may have led to the complaints. Industry players think that these errant VAS operators need to present permits showing that they can operate.

The NTC’s commitment to enforcing industry standards is emphasized as crucial for fostering a level playing field within the telecommunications sector. Striking a delicate balance between regulatory standards and the operational autonomy of ISPs, the NTC’s approach exemplifies a measured enforcement strategy.

Meanwhile, the impact on internet subscribers cannot be understated. While the NTC’s swift response is commendable, the mass closure of VAS operators providing essential services may inadvertently diminish competition in the region. This, in turn, could lead to higher prices and poorer service, potentially undermining the NTC’s objectives to enhance internet services in the area. The delicate equilibrium between regulatory rigor and market dynamics remains a critical focal point as these investigations unfold.